Terms & Conditions for Flower Delivery Keston Orders

Introduction

Welcome to the Terms & Conditions for online Flower Delivery Keston. These Terms & Conditions (‘Terms’) govern your access to and use of our website for ordering flower deliveries within Keston and the surrounding areas. By placing an order for flower delivery, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before making any purchase. If you do not agree with these Terms, please refrain from using our services.

Application of Terms

These Terms apply to all customers placing orders through our online platform for delivery in Keston and the neighbouring areas. By proceeding with an order, you acknowledge that you are legally able to enter into contracts and comply fully with these Terms.

Order Process

Our process for online flower delivery Keston has been designed to be as easy and secure as possible. Please follow these steps to complete your order:

• Selection: Browse our range of flowers and select your preferred arrangement(s).
• Personalisation: Customise your order where options are available (e.g., message cards, specific colours).
• Delivery Details: Enter the recipient’s details, including name, delivery address within Keston or surrounding areas, preferred delivery date, and any special instructions for delivery.
• Review: Carefully check your order details before proceeding to payment. Ensure all information provided is accurate to avoid delays.
• Order Confirmation: Once payment has been successfully processed, you will receive an order confirmation. This email confirms acceptance of your order and initiates the fulfilment process.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. If we are unable to fulfil your order for any reason, you will be notified as soon as possible and a full refund may be provided.

Payments

Payments for flower delivery Keston must be made at the time of ordering through our secure online payment system. We accept all major credit and debit cards, as well as any other payment methods clearly promoted on our website at checkout. Your card details are processed securely by our payment provider and are not stored or accessible by us.

Prices displayed include VAT, where applicable, and are quoted in Pounds Sterling (£). Delivery charges, if applicable, will be clearly stated before completing your order.

Upon successful payment, you will receive confirmation by email. If your payment fails, your order will not be processed, and you will be prompted to try again with a valid payment method.

Delivery Policy

We aim to deliver all flower orders within the designated delivery window specified during checkout, subject to availability and circumstances beyond our control. Flower Delivery Keston operates throughout Keston and the surrounding areas, using our own drivers or trusted delivery partners. Standard delivery options and any restrictions related to particular dates or locations will be displayed on the website at the time of booking.

It is your responsibility to ensure the recipient's address and contact details are accurate. We cannot be held responsible for failed deliveries resulting from inaccurate, incomplete, or unclear delivery information. Where possible, we will attempt redelivery; however, this may incur additional charges or result in a cancellation if the issue cannot be resolved.

If you select a specific delivery date and time, we will make every reasonable effort to deliver your flowers as requested. Please note that during peak times (such as Valentine’s Day, Mother’s Day, Christmas, etc.), deliveries may take longer due to high demand.

Substitution Policy

Whilst every effort is made to deliver arrangements as pictured, flower availability can vary according to season or supply. If a particular bloom or item is unavailable, we reserve the right to make substitutions of equal or greater value and similar style, always maintaining the quality and presentation you expect from Flower Delivery Keston.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. For standard orders, cancellations or amendments must be requested at least 24 hours before the scheduled delivery date. Any requests after this time may not be possible as your order may have already been prepared or dispatched.

Cancellations made within the required notice period will receive a full refund. Refunds will be processed using the original method of payment. Orders cancelled after the preparation or dispatch process has begun may be subject to partial charges or may not be eligible for a refund, particularly in the case of bespoke or customised arrangements.

If you wish to amend delivery details or recipient information, please notify us promptly. We will do our best to accommodate changes, but cannot guarantee this if your order is already in transit or delivered.

Returns and Refund Policy

Due to the perishable nature of flowers, returns are only accepted in cases of an incorrect item being provided or if the flowers are deemed to be of unsatisfactory quality upon arrival. In such cases, you must notify us within 24 hours of delivery, providing a description and, where possible, photographic evidence of the issue.

We may, at our discretion, offer a replacement, partial refund, or full refund depending on the nature of the issue and the evidence provided. We are unable to process refunds or replacements for complaints received after 24 hours of delivery or if the flowers have not been cared for in accordance with the provided care instructions.

Limitation of Liability

We strive to offer the highest quality products and customer experience for flower delivery Keston. However, to the fullest extent permitted by law, our liability is limited as follows:

• We shall not be liable for any indirect, incidental, special, or consequential losses or damages resulting from the use of our service or any failure to deliver flowers on the requested date due to circumstances beyond our reasonable control (such as adverse weather, vehicle breakdowns, or supply chain disruptions).
• Our total aggregate liability in respect of any single order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total value of the order in question.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

You accept that due to the nature of perishable goods, flowers may occasionally vary in appearance from images displayed online. All measurements and photos are provided as guidelines only.

Your Responsibilities

You are responsible for ensuring all information provided when ordering online is accurate and complete. This includes your contact details, the recipient’s name and address, and the delivery instructions. Failure to provide correct or sufficient information could result in delays or failed deliveries.

You must not use our flower delivery service for unlawful or fraudulent activities, nor should you transmit or distribute any harmful or offensive content via our website or order forms.

Customer Data & Privacy

When you use our flower delivery Keston service, you agree to the collection and processing of your personal data necessary for fulfilling your order. We operate in compliance with UK data protection regulations and respect your privacy at all times. Your data will only be used for the purposes of order processing, delivery, and after-sales customer support. We do not share your data with any third parties not directly involved in providing the service.

Intellectual Property and Use of the Website

All branding, imagery, designs, and content displayed on our website are the intellectual property of Flower Delivery Keston or its licensors. You may not copy, reproduce, or use any materials from our website for commercial purposes without our written permission.

Amendments to These Terms

We may update or amend these Terms from time to time to reflect changes in our business practices, the law, or improvements to our services. The latest version of the Terms is always available on our website. Your continued use of our services following any changes indicates your acceptance of those changes. It is your responsibility to review the Terms regularly.

Governing Law and Jurisdiction

All contracts and agreements made between you and Flower Delivery Keston shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Communication

If you have any questions about these Terms & Conditions or wish to discuss an order, cancellation, refund, or any other matter relating to Flower Delivery Keston, please use the contact details provided on our website. Our customer service team is available to assist you Mon–Sat during normal business hours.

Severance

If any provision of these Terms is found by any court or competent authority to be invalid, unlawful, or unenforceable to any extent, it shall not affect the validity, lawfulness, or enforceability of the remainder of these Terms.

Entire Agreement

These Terms constitute the entire agreement between you and Flower Delivery Keston concerning online flower delivery in Keston and the surrounding areas, superseding all previous communications and agreements.

Note: These Terms & Conditions apply to all customers making flower delivery orders for addresses within Keston and the surrounding local regions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Keston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Keston.

For assistance with orders, returns or account queries, please fill out the Contact Us form.