Returns, Refunds & Complaints Guide for Flower Delivery Keston
Our Commitment to Freshness in Keston
At Flower Delivery Keston, we pride ourselves on being a trusted local florist, delivering the freshest flowers to homes and businesses throughout the Keston area. Our Freshness Guarantee ensures your floral arrangements arrive in perfect condition and bring lasting beauty into your space. We believe in delighting our customers and standing behind every bouquet we create.
Damaged-on-Arrival Policy
Should your flowers arrive damaged or not in the expected condition, we sincerely apologise for any disappointment. While we take the utmost care in our deliveries, rare mishaps can occur. We ask our customers to inspect their arrangement immediately upon receipt. If you notice any damage to the flowers or packaging at the time of arrival, please let us know as soon as possible, ideally within 24 hours of delivery. Prompt notification helps us resolve your concerns swiftly and maintain our high service standards in Keston.
Freshness Guarantee & Recognised Window
Your happiness with the freshness of our flowers is our top priority. Flower Delivery Keston guarantees that every arrangement will arrive fresh and vibrant. For most bouquets, we guarantee at least five days of freshness from the delivery date, provided our care instructions are followed. Some delicate blooms, such as tulips or lilies, may have a shorter lifespan, but we always select and deliver them in the best possible condition. Should you notice your flowers wilting or not meeting expectations within this freshness window, please contact us for further support.
Refunds & Replacements
If your flowers arrive in unsatisfactory condition or fail to meet our freshness promise, we offer two hassle-free options:
- Replacement: We will arrange for a fresh bouquet to be delivered to you at the earliest possible opportunity, at no additional cost.
- Refund: If you would prefer, we can process a full or partial refund, depending on the situation and your preference.
Our goal is to resolve any issues promptly and to your complete satisfaction, strengthening our reputation as Keston’s dependable local florist.
How to Raise a Complaint
We value your feedback and seek to address any issues in a fair and timely manner. If you are unhappy with your order or our service, please follow these steps:
- Contact our customer service team as soon as you notice a problem. Clearly describe the issue and provide your order details.
- Where applicable, please include clear photos of the flowers as received, so we can better understand the problem and ensure a fair resolution.
- Our team will respond as quickly as possible, typically within one business day, to discuss your options (refund or replacement) and gather any additional information needed.
- If you remain unsatisfied with our first response, your complaint will be escalated to a senior member of our team who will conduct a thorough review and propose a final resolution.
We are committed to learning from every experience and using your feedback to improve our flower delivery service for the whole Keston community.
Your Trusted Local Florist in Keston
As a dedicated local business, Flower Delivery Keston is proud to serve households and businesses throughout the neighbourhood. Our goal is to put smiles on faces with beautiful, fresh flowers — and to ensure every customer feels valued and supported. Thank you for choosing us for your flower delivery needs.
